About Us - China Machining Centers

15+

Years of
Experience

Hangzhou Hermon
Intelligence Technology Co., Ltd.

Hangzhou Hermon Intelligence Technology Co., Ltd. founded in October 2013, has been committed to the sales and agency of MAZAK equipment for many years. As an authorized agent of Yamazaki Mazak (Japan), the company takes "Revere Heaven and Love People, Innovate and Forge Ahead" as its corporate spirit and "Quality Service, Sustainable Development" as its operating tenet. Its sales performance has maintained rapid annual growth. In 2020, the company's authorized sales scope was expanded beyond the entire Zhejiang region to include Jiangsu and Shanghai, accumulating strong sales resources in the industry.

Development history

2013

Company Establishment

Established in 2013 on the shores of the beautiful West Lake in Hangzhou, the company is dedicated to providing a wide range of customers with automated and intelligent processing equipment, as well as comprehensive solutions.

2015

A New Beginning

In 2015, we successfully secured a contract with Jiaxing Deweigao, marking the commencement of our first project collaboration with Mazak.

2017

New Heights

Effective January 13, 2017, we officially became an authorized distributor for Yamazaki Mazak (China) Co., Ltd. in the Zhejiang region.

2018

The Year of Pioneering

In 2018, the company deepened its presence in the Zhejiang region and dedicated itself to cultivating new clients, successfully earning the 2018 Mazak Diligent Expansion Award.

2019

Year of Endeavor

In 2019, Hemen comprehensively expanded its presence in the Zhejiang market, enhancing customer loyalty and driving repeat business-with a particular focus on cultivating high-value clients-and successfully earned the Mazak 2019 Market Development Award.

2020

The Year of Striving

In 2020, Hemen implemented the strategic approach of "digging deep and building low." By firmly grasping customer needs and cultivating robust sales resources within the industry, the company laid a solid foundation for the expansion of its branch network. That same year, it was honored with the Gold Award for Domestic Products and the Silver Award for Imported Products from Yamazaki Mazak (China) Co., Ltd.

2021

The Year of Striving

Throughout 2021, the company's efforts to explore and implement advanced intelligent manufacturing never ceased. Adhering to a market-oriented approach-supporting clients externally to ensure their success, while internally building leadership teams, establishing robust mechanisms, and cultivating talent to empower our workforce-we leveraged our exceptional staff to create value for our customers and propel the company's development into a new phase.

2022

Year of Pioneering

In 2022, drawing upon extensive experience in upgrading and implementing service solutions for large-scale manufacturing enterprises, the company established a dynamic service management system. By closely aligning with the business characteristics and customer needs of the digital era, it cultivated a truly "customer-centric" service competitiveness.

2023

Year of Deep Cultivation

2023 marked the tenth anniversary of Hemen's founding. The company thoroughly implemented the various strategic initiatives of Mazak China, demonstrating a proactive and enterprising spirit in actively navigating complex economic landscapes and market challenges. Simultaneously, by deeply cultivating key growth sectors and continuously expanding its presence across multiple industries, the company has continued to advance steadily forward.

2024

The Year of United Strength

In 2024, the company team worked in close collaboration to sustain steady growth in performance. The team's overall operational capabilities improved significantly, and customer satisfaction continued to rise, laying a more solid foundation for future business expansion.

2025

A Year of Breakthroughs

In 2025, leveraging its extensive accumulated expertise in the Mazak machine tool agency sector, the company successfully expanded its sales channels and deepened its market penetration within key industries, achieving a significant leap in business performance. The team pragmatically drove the implementation of client solutions, earning widespread market recognition and laying a solid foundation for the company's long-term development.

2026

Year of Value Deepening

In 2026, amidst the challenges of fierce market competition and industry transformation, the Company will continue to leverage the distinctive advantages of Mazak machine tools. Focusing on core sectors-including high-end manufacturing, new energy vehicles, and precision components-we will provide clients with more efficient and intelligent comprehensive solutions. While consolidating our market position, we aim to build a foundation for sustained, robust, and resilient growth

Branch Offices

Developed in close collaboration with our partners and clients, combines industry knowledge, decades of experience, ingenuity and adaptability to deliver excellence to our clients.

Hangzhou

Biopharmaceuticals

Paper and Packaging

Mold Components

Semiconductors

New Energy and New Materials

Ningbo

Automotive Components Industry

Mold Components Industry

Gear Shaft Industry

Semiconductor Industry

Hydraulic Components Industry

New Energy Industry

Powder Metallurgy Industry

Pneumatic Components Industry

Wenzhou

Valve Industry

Paper Packaging Industry

Sealing Components Industry

Hydraulics Industry

Sewing Machine Industry

Automotive Parts Industry

Mold Industry

Thailand

Automotive Manufacturing in Thailand

(Including the New Energy Vehicle Supply Chain)

Aerospace

Precision Electronics Processing

Mold Manufacturing

Energy Equipment

Honors Bear Witness to Growth

2017: Officially appointed as an authorized Mazak distributor.

2018 & 2019: Received the "Diligent Pioneering Award" for domestic product sales from Mazak China for two consecutive years.

2020: Received the "Gold Performance Award" for domestic product sales and the "Silver Performance Award" for imported product sales from Mazak China.

2021: Received the "Gold Performance Award" for domestic product sales from Mazak China.

2022: Received the "Spirit of Enterprise Award" for domestic products from Mazak China.

2023: Received the "Gold Performance Award" for domestic product sales and the "Spirit of Enterprise Award" for imported product sales from Mazak China.

2024: Received the "Gold Performance Award" for domestic product sales and the "Diligent Pioneering Award" for imported product sales from Mazak China.

2025: Received the "Gold Performance Award" for domestic product sales and the "Silver Performance Award" for imported product sales from Mazak China.

Team Showcase

Sales Team

Deep Industry Expertise: Our core members possess over a decade of experience in the machine tool sector; deeply familiar with the manufacturing ecosystem, we precisely align our solutions with client requirements.

Technical Sales Approach:90% of our team members hold professional backgrounds in mechanical engineering or automation, enabling us to deliver comprehensive, one-stop solutions-ranging from equipment selection to production line planning.

Benchmark Case Studies:We have successfully served over 200 enterprises, empowering them to significantly boost their production capacity.

Process & After-Sales Team

Authoritative Certification: Mazak Official Certified Engineer (specializing in CAM, CNC programming, and 5-axis machining), resolving an average of over 300 complex technical issues annually.

Comprehensive Coverage: Emergency response network spanning the entire province; in 2024, the average time to resolve faults was less than 8 hours.

Intelligent Service: Leverages the Mazak SMOOTH system for remote diagnostics, achieving a historical issue resolution rate of 98.7%.

Value-Added Empowerment: Conducts multiple technical training sessions annually (including study programs in Japan) and provides reports on machining process optimization.

Office Team

Technology Empowerment: A digitized OA system enables end-to-end collaboration across Sales, Technical, and Finance functions.

Efficient Collaboration: By breaking down departmental silos and fostering close coordination among frontline Sales, Technical, and Service teams, we establish a robust internal collaborative network that ensures the seamless alignment of customer requirements with corporate resources.

Service Support: We provide powerful backend support for Mazak customer service operations within the Zhejiang region-ranging from the precise processing of contracts and orders and the continuous development of talent pipelines to the secure and efficient management of financial flows-thereby comprehensively empowering our frontline teams to fulfill their commitments to our customers.

Full-Lifecycle Service System

Needs Assessment

We gain an in-depth understanding of our clients' requirements regarding automated and intelligent processing equipment. Through on-site inspections and consultations with various corporate departments, we precisely identify their pain points. For instance, when working with clients across different industries, we conduct detailed inquiries into their production scale, manufacturing processes, and quality standards, thereby establishing a solid foundation for the subsequent customization of tailored solutions.

Customized Solutions

Based on the results of a needs assessment, we tailor solutions specifically for our clients. By leveraging the unique features and advantages of Mazak equipment, we configure the optimal equipment combination for each client, while also providing support for automation and integrated applications.

Implementation and Delivery

Regarding the specific implementation of the solution and equipment delivery, we ensure that the installation and commissioning are completed on time and to a high standard. During the implementation phase, we deploy professional technical personnel to provide on-site guidance, thereby guaranteeing the smooth deployment and operation of the equipment. Additionally, we provide relevant training services to enable the client's staff to skillfully operate and maintain the equipment.

Specialized Services

Process Laboratory

Smart Cloud Butler

Real-time monitoring of equipment operating status enables early warning of potential faults, thereby ensuring stable equipment operation. By leveraging intelligent technologies, equipment management capabilities are enhanced, and maintenance costs are reduced.

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After-Sales Response

24-Hour Response

We provide customers with 24-hour online service, ensuring that whenever they encounter equipment issues-at any time-they can promptly reach our after-sales personnel. Our after-sales team responds immediately upon receiving feedback to assess the problem and provide a solution.

Remote Support

After-sales personnel can remotely diagnose equipment malfunctions, quickly pinpoint the issue, and carry out repairs. This significantly reduces troubleshooting time and minimizes the impact on the customer's production operations.

On-site Service

For certain major clients or critical projects, the company assigns on-site after-sales personnel to provide dedicated service.

These on-site staff conduct regular inspections and maintenance of the equipment, promptly identifying and resolving potential issues to ensure that the equipment remains in optimal operating condition at all times.

Maintenance

Training and Study

We provide repair training and educational services to our clients, helping their employees master fundamental equipment maintenance skills and knowledge. Through regularly scheduled training courses and on-site guidance, we enhance our clients' equipment maintenance capabilities and help reduce repair costs.

Customer Care

Activities

The company periodically conducts customer care initiatives, such as follow-up visits and technical exchange seminars. Through these activities, we enhance communication and interaction with our clients, gain insight into their needs and feedback, and continuously improve the quality of our services.

Technical Exchange Seminar

page-1591-355